Collaboration and Content Strategies Blog: Countervailing Wisdom for SharePoint

In April of 2008, we released our advanced SharePoint workshop that describes how to offer "SharePoint as a service" by applying ITIL v3 to SharePoint. Alas, it's taken a while to start publishing this methodology in document form, but I just submitted the first paper on this subject. It's called "ITIL for SharePoint: Defining SharePoint as a Service using ITIL Service Strategy" and is due out in January....

1. Trying to squeeze the most from your SharePoint investment is probably not good for the company
2. Value is different than ROI 
3. Management is different than governance
4. Offering SharePoint as a business service is fundamentally different than offering it as a set of technological capabilities
5. Users of SharePoint shouldn't know what SharePoint is
6. "Driving adoption" is a band aid for poor demand management
7. Internally, SharePoint always has competition; users always have a choice
8. The process of applying a service methodology has value for the organization beyond just the end result

Collaboration and Content Strategies Blog: Countervailing Wisdom for SharePoint

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